Returns & Exchanges

If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original SOIE receipt/invoice or gift receipt. Returned items must not be washed, worn or altered.
All returns/exchanges of online orders, must be returned within 7 days after delivery. Shipping Charges will be borne by the customers and its non-refundable.

How to Return a Product?

  • Simply Place Unworn, Unwashed Merchandise with All Tags Attached in The Original Packing.
  • Enclose Your Invoice Inside.
  • We can arrange for the parcel to Be picked from some locations. Call Us at 91-9320092200 Or you can send a return/exchange request online through your account  Click here    Or Write to us at [email protected] to check if your pin code falls under this service. In case it does not, simply courier the parcel to our address.
  • Either Case, please also enclose any Soie collectible items or any other free gifts you may have received with your order.
  • Please return your purchase to the below address:
    Ginza Industries Limited,
    Surat Garment Unit,
    Plot No. B-2/29-30 Road No 9,
    Hoziwala Industrial Estate,
    SUSMSL. Dandi Road, Vanz Gaon,
    Sachin, Surat- 394 230


Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

What are the items/services that cannot be returned?

  • For reasons including hygiene, we do not accept return of briefs, panties, or shapewear panties, or an opened box of a lingerie set that includes panties.
  • No item that has been sold as part of a multi-pack can be returned as an individual item.
  • Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned.
  • Once we receive a returned parcel, we reserve, the right to refuse the return of items that show visible signs of having been worn, washed or soiled.