Soie is committed to protecting the privacy of Internet users.
We collect information from you in several places on this site to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
Before using certain sections of this site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide to us with certain personal information, including but not limited to your name, size, shipping and billing address(es), phone number and email address.
We may also ask you to fill in some additional personal information like your anniversary or birth dates, or personal likes and dislikes to be able to service you better. We may also run contests and promotions from time to time to gather this information from our customers. Supplying such information is entirely voluntary.
Several locations on the site permit you to enter your email address for purposes including, but not limited to: registering for promotions; requesting us to notify you on particular offers or products, or signing up for our e-mail newsletter and special offers, including contests, which we may run from time to time. Your participation in contests is completely voluntary, so you can choose if you would like to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our site and social media profiles (facebook, twitter and others) the names and cities of contest winners.
To help make our website more responsive to the needs of our visitors, we invoke a standard feature of browser software, called a "cookie", to assign each visitor a unique, random number (a sort of user ID) that resides on your computer. The cookie does not personally identify the visitor as an individual; rather, cookies merely identify the computer that a visitor uses to access our sites. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer.
As is true of most web sites, the site automatically recognizes the Internet URL from which you access it. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
We may internally use your personal information to improve our site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this site.
We use your personal information to process and fulfil your orders, to communicate with you regarding your orders and deliveries and to provide you with other client services such as confirmation of orders placed on cash-on-delivery mode. We will use your personal information to communicate with you about our site. Also, we may send you a confirmation email when you register with us. We may send you service-related announcements. Also, you may submit your email address for reasons such as to register for promotions; request we notify you regarding particular offers or products, or sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver this information to you. We always permit you to unsubscribe or opt out of future emails. The ‘Unsubscribe’ link is given in all our promotion emails. However, you cannot opt out of receiving emails related to your orders or your membership.
We aim to provide you with excellent service and to offer you a great selection on our site. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
You may choose to restrict the collection or use of your personal information in the following ways:
If for some reason an order is charged and not successfully delivered, which is highly unlikely, we would require you to notify us about the same in writing (email is acceptable) in order to help resolve the issue. If you do not receive a response within 5 business days, please email us again and phone us on our Customer Service No... 91- 9320092200Please allow 14 business days to research, respond and resolve disputes from the day we confirm, in writing, receipt of your confirmation. Any and all bank fees resulting from contested/disputed credit card charges will be charged back to the customer if the aforementioned dispute resolution process has not been followed.
All products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Soie Customer Care on 91- 9320092200.